they didn't exactly explain *what* it was, and I wasn't sure if I had someone who really knew what they were doing or just going off a script so I didn't ask
However, this is generally what they had me do, I imagine the proceedure would be slightly different for different modems:
Connect directly with the modem. This means bypass your router and plug directly in. If you've ever used an IP to connect with your router to configure it, (which if you've done port forwarding, you've done) use the same IP to access the modem configuration.
Go into the configuration. Now, I was told to change the PPPoE to Bridge, but when I actually got in there, it already *had* several things set to "Bridge" and I just needed to check "enable" (I have a vague memory of one one other thing before saving). I believe the modem reset at that point. I also needed to set DHCP to "off".
The one additional thing that I did was move the "firewall" option from "low" to "off". I haven't moved it back to "low" so I don't know if that was interfering at all. (I figure on Low, it probably wasn't and probably wasn't doing much at all anyway.)
I was told go do Start-Run and type in ipconfig/release which when I did brought up an error, so I just tried ipconfig which didn't bring up anything, but hey, I can still connect to the internet and got Omnidon connected to my copy of BG so I'm not going to complain.
I was told that my router would also need to be reconfigured for PPPoE, which it seemed it already was (don't know if it reconfigured itself or if it was already set that way to begin with, I don't remember because I never really paid attention). To do that, it was go into the IP for it once you're connected through the router and no longer directly with your modem, go to connection type and change (or make sure it's at) PPPoE and that "keep alive" is on, save, power cycle, go back in and make sure under "status" it says connected and if so you're good.
This is with a DSL modem and a connection where if I'm connected directly through the modem itself, I have to use the connection application to put in my username and password.
The knowledge that one can connect with their modem the same way they can their router was something I did not have and I'm sure could be useful for others. ISPs should be able to help with that or folks can check to see if their modem manufacterer has something online. I haven't checked if mine does.
So does that help it be clear as mud? Obviously the "bridge" allows access in somehow that's different.